We value your views and opinions and we welcome all suggestions and feedback, whether negative or positive. You can communicate your feedback with us in the following ways:
You can share your comments, suggestions or complaints using the Rate Us link on the library website.
You can email, phone, or speak to your subject information specialist in person.
You can tell us what you think about us via Facebook, Twitter or Instagram.
The Department of Library Services regularly conducts client surveys to obtain feedback about our products and services, in order to measure overall client satisfaction and expectations.
Every second-year the University of Pretoria’s Department of Institutional Planning conducts a satisfaction survey on all support departments to assess the service quality that is rendered to the university community.
We undertake in-house surveys of particular groups to assess specific services or feed into local decision-making.